Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries about payments and handles returns and refunds. You can also contact us at support@laportecard.com and we will help you with Paddle.

If you paid but your invitation has not been published yet, you can request a full refund within 14 days of payment.

You can preview your whole invitation for free before paying, and publishing starts the supply of digital content immediately. When you pay, you agree that you lose the right to cancel once the invitation is published, to the extent permitted by the law of your country. This does not affect your statutory rights.

1. ·Your invitation does not work as described.
2. ·Your invitation has a defect that we cannot fix within a reasonable time (for example, guests cannot open it because of a problem on our side).

1. ·Refunds go back to your original payment method through Paddle. How long it takes depends on your bank or card issuer.
2. ·If an invitation is refunded, it may be unpublished so guests can no longer open it.

See also section 6 of our Terms of Service and Paddle’s Buyer Terms.